Exchange and return policy
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Our policy is 15 days after the product is delivered, if it has been 15 days since you purchased the product, unfortunately we cannot refund or refund the product.
To be eligible for a return, the product must be unused and in the same condition as you received it, and must be in its original packaging.
Cases excluded from exchange and return.
• Any product that is not in its original condition, whether it is damaged or missing some parts for reasons that are not our fault.
• Any product made more than 30 days after delivery.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If a refund is approved, the refund will be processed, and an automatic credit action will be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, check your bank account again first.
Next, contact your credit card company, as it may take some time before the funds are officially returned to your account.
The next step is to contact your bank, as there is usually a processing period before your refund is registered.
If you do all this and don't receive your money,
Please contact us at
Email: CustomerCare@hobbies-store.com
Or via WhatsApp: 0569810501
substitution
We only replace items if they are faulty or damaged, and if you need to exchange them for the same item,
Please contact us at
Email: CustomerCare@hobbies-store.com
Or via WhatsApp: 0569810501
You will be responsible for paying shipping costs for your returned product, and shipping costs are non-refundable. If you receive a refund for the item, the cost of return shipping will be deducted from your refund.
The time it takes for your replacement item to reach you may vary and will depend on where you live.
